ESTABLISHED JEWELRY TERMS AND CONDITIONS
To order Established Jewelry via phone please contact a showroom sales representative at 323-782-9780; Monday-Friday from 9 am to 5 pm, PST. Online orders may be placed anytime at www.establishedjewelry.com; if placed after closing, a follow up confirmation will be made the next business day by a sales representative.
All products are custom made to order in Los Angeles, CA. Orders do not go into production until full payment has been received. Orders are fulfilled between 4-6 weeks, which includes production time and shipping. Should you have a rush request please email firstname.lastname@example.org and a sales representative will contact you if your request can be met. Please note, rush orders are an additional fee of $100.00.
If for any reason an order should take longer than the allocated fulfillment time, a sales representative will notify the customer in advance.
Established Jewelry reserves the right to refuse sales or cancel orders placed by a customer in violation of the site's terms or as otherwise determined by Established Jewelry.
We accept Visa and MasterCard online, and American Express via phone. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed.
Established Jewelry is a California based company, therefore sales tax is applicable on all orders shipped within California. All California residences will be charged the Los Angeles tax rate of 9%.
PACKAGING & GIFT WRAP:
All orders are shipped in our custom Established Jewelry drawstring leather pouches. Gift wrap is optional for an additional fee of $5.00, which includes an Established Jewelry custom box and ribbon.
All promotions offered by Established Jewelry will clearly state the time frame in which they are honored, as well as any other limitations or exclusions applicable. Established Jewelry reserves the right to revise or cancel any promotion without notice. Should promotions be used incorrectly or abused, orders can be cancelled at the sales representative's discretion. PRECURSOR: Established Jewelry will not honor any promotions listed outside of Established Jewelry's website and social media platforms.
Established Jewelry's collection consists of both solid 14k and 18k Yellow, White, and Rose gold.
Engraving is offered with particular pieces for an additional fee of $80.00. Please note that once engraving orders have been received, they are final. Therefore, verify spelling and capitalization prior to sending in your order. Pieces that offer engraving will be listed on the product page on Established Jewelry's website.
Chains are offered in 14k and 18k gold in both 16 inch and 18 inch variations. Should you want a size that differs from the specific piece you are ordering, please call the showroom and speak with a sales representative to specify your request.
All Established Jewelry rings are standard US sizes. The customer is responsible for choosing their ring size. We highly encourage customers getting sized by a local jeweler in US sizing prior to completing an order.
Although we strive for consistency in color and quality, please note not all pieces are exactly identical. Due to Established Jewelry's made to order policy and unique customizations, there may be relatively small variations in golds and stones used.
Orders are shipped as soon as they are complete from production.
Orders will be shipped via UPS for a flat fee of $30. All shipments will be delivered Ground. If you prefer a faster delivery, please contact our showroom by emailing: email@example.com or calling (323) 782-9780, and referencing your order number. All deliveries must be signed for, due to compliance with our shipping insurance policy.
Established Jewelry is not responsible for items damaged or lost during transportation.
All international orders will be shipped via DHL, and shipping costs are calculated on an individual basis. A $100 hold will be placed on your order for shipping, and a showroom representative will get in touch with after your order has been placed. You will be refunded any overage cost.
Established Jewelry is not responsible for any additional taxes or duties associated with international deliveries. Established Jewelry is not responsible for delayed delivery of packages due to customs or weather related issues.
We do not use customer-provided shipping accounts.
RETURNS & REPAIRS:
The Established Jewelry team strives for excellence in customer service and wants all customers to be satisfied with their purchases. However, because all Established Jewelry pieces are custom made to order, all sales are final. If you made an Established Jewelry purchase at an outside retailer and wish to exchange or return it, you must do so with the original retailer where the item was purchased. We are not responsible for any pieces that were not purchased directly from Established Jewelry.
If you have received a damaged or defective item, please email firstname.lastname@example.org for a repair authorization form within 48 hours of receiving your order. If the 48 hour window has been exceeded, please contact the showroom and a sales representative will work to accommodate to your specific situation.
Established Jewelry is not responsible for lost or damaged repair shipments in the mail and must be insured by sender. Shipping fees will not be returned.
On a case-by-case basis, Established Jewelry will repair a product that was ordered directly from www.establishedjewelry.com or the showroom within six months of purchase. If your purchase exceeds the six month period, repairs may still be made but there will be a fee depending on the item's condition and work needed.
Should your product require multiple repairs within the first six months of purchase, it is up to the customer service representative's discretion to determine if a fee is required.
Established Jewelry aims to ensure that our online inventory is as accurate and up to date as possible. Established Jewelry reserves the right to correct any errors, including, after an order has been submitted, and to change or update information at any time without prior notice. Prices, descriptive information and imagery are subject to change without notice. If a product's listed price is lower than its actual price, a sales representative will contact you prior to processing the order to confirm the new price. We will not honor inaccurate or incorrect pricing.
We do not negotiate the prices of our products.
As stated, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Approximate measurements and on-body images are provided for frame of reference.
ESTABLISHED JEWELRY INC.:
Established Jewelry Inc. and any other product or service name or slogan contained in our Site are trademarks of Established Jewelry Inc. and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Established Jewelry Inc. or the applicable trademark holder. All other trademarks, registered trademarks, product names and Established Jewelry Inc. names or logos mentioned in our Site are the property of their respective owners.
DISCLAIMER OF LIABILITY:
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. By visiting this Web Site, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
DISCLAIMER OF WARRANTY:
Except as expressly provided to the contrary in a writing by Established Jewelry Inc., this Site, the content contained therein and the products and services provided on or in connection therewith (the "products and services") are provided on an "as is" basis without warranties of any kind, either express or implied. Established Jewelry Inc. disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Established Jewelry Inc. does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Established Jewelry Inc. does not represent or warrant that our site or its servers are free of viruses or other harmful components.
You agree that Established Jewelry Inc. may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.
Notwithstanding any of these Terms and Services, Established Jewelry Inc. reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.